Returns & Refunds

We want you to love what you ordered. If something isn't quite right, we've made the return process completely hassle-free.

What Can Be Returned?

We accept returns on items that meet the following conditions:

• Returned within 30 days of the delivery date.
• In original, unworn, and unwashed condition.
• All original tags must still be attached.
• Footwear must be tried on indoors and returned in its original box without damage.

For hygiene reasons, we cannot accept returns on underwear or swimwear unless the item arrived faulty.

How to Start a Return

1. Email Us: Send a message to hello@hndhub.com with your order number and the reason for the return.
2. Pack Your Items: Place the items securely back in their original packaging. Please include a note with your name and order number inside the parcel.
3. Post It Back: We will provide you with our UK returns address. Unless the item is faulty or we made a mistake, you are responsible for the return postage costs. We highly recommend using a tracked delivery service.

Refund Processing

Once we receive and inspect your returned items (usually within 2 working days of receipt), we will process your refund back to your original payment method. Please allow up to 5–7 business days for the funds to clear into your bank account, depending on your provider.

Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or not what you ordered, please contact us within 48 hours of delivery. Include a clear photo of the issue. We will immediately arrange a replacement or full refund and cover all return postage costs.